Operations Manager

Your future duties and responsibilities Set day-to-day pace of service management operations for the benefit of the government client. Manage the prioritization of efforts and tasks toward fulfillment of service level objectives. Communicate service metrics and drive work to completion inside those metrics. Absorb, channel and manage the expectations of the government task lead. Drive the completion of work, as captured in help desk tickets, and manage the assignment of that work. Ensure the effective and timely communication of roadblocks and dependencies to stakeholders, to the client and to customers of the client. Communicate status to customers and management, and assist in timely hierarchical escalations. Work with the CGI team onsite to identify process improvements and turn them into software requirements to be relayed to the development team Required qualifications to be successful in this role Bachelor's Degree US Citizenship is required. At least 5 years in a supervisory role. Experience in communicating technical situations to a non-technical audience. Experience in communicating status to management and ranking personnel. Understanding and knowledge of USMC Logistics operations and policies. #LI-BC1 #CGIFEDERALJOB What you can expect from us Build your career with us. It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change--supporting our clients' digital journeys and offering our professionals exciting career opportunities. At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create. Position ID: J1218-0580
Salary Range: NA
Minimum Qualification
5 - 7 years

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